GMCVB Meeting Planner 2010/2011 : Page 52Shining Stars Miami’s Shining Stars of Customer Service The Greater Miami Convention & Visitors Bureau is pleased to introduce our new Customer Service Hotline. If you need help locating an attraction, have a question about an upcoming event, or have a concern you would like to see addressed by one of our travel professionals, call 800/933-8448. It is very important to us that your experience of Miami’s customer service is positive. If a hospitality employee goes out of his or her way to assist you, please let us know about it! Send e-mail to CustomerService@GMCVB.com, providing some details about your visit and describing his or her actions. Be sure to include the employee’s name. Below are profiles of several employees from our visitor industry who have been recognized for their superior customer service and dedication to their work. Taxi Chauffeur of The Year Mohammed Sohail has been a registered taxicab chauffeur for more than 20 years. Mr. Sohail was recognized as chauffeur of the quarter (first quarter) and was selected as Chauffeur of the Year. A visitor from Valley Stream, New York, whom Mr. Sohail assisted in recovering a camera containing photos of her trip, nominated him for his honesty and integrity, as well as his friendly and memorable personality.We extend our warmest congratulations to Mohammed Sohail, Chauffeur of the Year. Mohammed Sohail MiaMi inTernaTional airporTeMploYees of The Year Congratulations to Geneva Hairs of Terminal Operations and Patricia Cardenas of Security & Communica- Patricia Cardenas tions. Both women are recipients of the Miami-Dade Aviation Department’s (MDAD) Customer Service Reward & Recognition Employee of the Year Award. Last April, Ms. Hairs and Ms. Cardenas assisted a dis- oriented elderly passenger who was stranded at the airport. After encountering the passenger, they escorted him through each step of the Federal Inspection process. They then stayed by his side waiting for family members to pick him up, but no one came. Over a period of two days, they made every attempt to locate his family, but were unsuccessful. Realizing that he had no family, friends or resources, the ladies then helped find him lodging and transportation. Some time later, when the man needed hospitalization, they facilitated there, they visited him, brought him fruit, bought him new and Ms. Cardenas have been described as “guardian angels” hese two employees exhibited in helping this gentleman was out to be the final days of his life. Geneva Hairs he Year Employee of the Year at the Greater Miami & The Beaches Hotel Association “Inn Key” nominated by the Loews Miami Beach, excelled in her commitment to her industry; ability to “get the job done.” Ms. Bien-Aime is a role model for future young people who a member of the Academy of Hospitality and Tourism at Miami Beach Senior High ncil scholarship and a graduate, with honors, from the Florida International University of our industry is in the capable hands of Roselaine Bien-Aime. ining Stars Miami’s Shining Stars of Customer Service The Greater Miami Convention & Visitors Bureau is pleased to introduce our new Customer Service Hotline. If you need help locating an attraction, have a question about an upcoming event, or have a concern you would like to see addressed by one of our travel professionals, call 800/933-8448. It is very important to us that your experience of Miami’s customer service is positive. If a hospitality employee goes out of his or her way to assist you, please let us know about it! Send e-mail to CustomerService@GMCVB.com, providing some details about your visit and describing his or her actions. Be sure to include the employee’s name. Below are profiles of several employees from our visitor industry who have been recognized for their superior customer service and dedication to their work. Taxi Chauffeur of The Year Mohammed Sohail has been a registered taxicab chauffeur for more than 20 years. Mr. Sohail was recognized as chauffeur of the quarter (first quarter) and was selected as Chauffeur of the Year. A visitor from Valley Stream, New York, whom Mr. Sohail assisted in recovering a camera containing photos of her trip, nominated him for his honesty and integrity, as well as his friendly and memorable personality.We extend our warmest congratulations to Mohammed Sohail, Chauffeur of the Year. Mohammed Sohail MiaMi inTernaTional airporTeMploYees of The Year Congratulations to Geneva Hairs of Terminal Operations and Patricia Cardenas of Security & Communica- Patricia Cardenas tions. Both women are recipients of the Miami-Dade Aviation Department’s (MDAD) Customer Service Reward & Recognition Employee of the Year Award. Last April, Ms. Hairs and Ms. Cardenas assisted a dis- oriented elderly passenger who was stranded at the airport. After encountering the passenger, they escorted him through each step of the Federal Inspection process. They then stayed by his side waiting for family members to pick him up, but no one came. Over a period of two days, they made every attempt to locate his family, but were unsuccessful. Realizing that he had no family, friends or resources, the ladies then helped find him lodging and transportation. Some time later, when the man needed hospitalization, they facilitated there, they visited him, brought him fruit, bought him new and Ms. Cardenas have been described as “guardian angels” hese two employees exhibited in helping this gentleman was out to be the final days of his life. Geneva Hairs he Year Employee of the Year at the Greater Miami & The Beaches Hotel Association “Inn Key” nominated by the Loews Miami Beach, excelled in her commitment to her industry; ability to “get the job done.” Ms. Bien-Aime is a role model for future young people who a member of the Academy of Hospitality and Tourism at Miami Beach Senior High ncil scholarship and a graduate, with honors, from the Florida International University of our industry is in the capable hands of Roselaine Bien-Aime. he he Year key customer service resources for the Port of Miami. Always demonstrating a cheerful usiness permit at the port, she has developed a sound reputation and has earned the employees. The Permit Section, which she supervises, has surpassed the 1,000-permit level number is expected to increase significantly. In addition, the Permit Section is one of advances like electronic filing. With limited resources, all the permit files are being converted se efficiency and maximize available resources. Ms. Betancourt is a consummate employees with a positive attitude and willingness to do whatever it takes to get the job done. Dalgis Betancourt Ernst Paul of the Housekeeping Division is being recognized for his dedication to his job day in and day out. Mr. Paul works pri- marily in Terminals F & G, where he attends to the needs of the port’s cruise line customers. The port tenants consistently laud Mr. Paul’s performance and express what a joy he is to work with. Mr. Paul never says no to a request, he rarely misses a day of work, and his good humor and smile are infectious. Mr. Paul is extremely reliable and an asset to the organization. His professionalism and positive attitude give customers and tenants a positive impression of the Housekeeping Division, the Port of Miami and Miami- Dade County. Ernst Paul 50 Miami’s Shining Stars of Customer ServiceThe Greater Miami Convention & Visitors Bureau is pleased to introduce our new Customer Service Hotline. If you need help locating an attraction, have a question about an upcoming event, or have a concern you would like to see addressed by one of our travel professionals, call 800/933-8448. Publication List |
